At Phoenix Yacht Management, the wellbeing of our crew is at the heart of our yacht operations. We understand that the quality of our service depends on the health, happiness, and satisfaction of the people who work with us. As a company, we recognise that our crew members spend extended periods at sea, often facing unique challenges that can affect their mental and physical wellbeing. This is why we have always been committed to providing them with the support they need, both professionally and personally.
Joining ISWAN (International Seafarers’ Welfare and Assistance Network) strengthens our commitment to the welfare of our crew. ISWAN’s mission aligns with our own core values — creating an environment where crew members feel supported, valued, and able to thrive in their roles. We understand that a happy, healthy crew is not only essential for maintaining operational efficiency but is also key to providing a safe and positive experience for yacht owners and guests.
Crew wellbeing is not simply about meeting legal obligations; it is about creating a culture of care, respect, and support. Crew members who feel happy and supported are more engaged, more productive, and more likely to stay with the company long term. We believe that by investing in our crew’s wellbeing, we are investing in the future of our business. By ensuring our crew members have access to the resources, guidance, and support they need to navigate the pressures of life at sea, we foster a culture of loyalty and professionalism that resonates throughout the entire organisation.
Emma Laycock, Head of Crew Management, comments: “Our crew is integral to the success of Phoenix Yacht Management, and ensuring their wellbeing is our top priority. Joining ISWAN is a key step in enhancing the support and resources available to our crew. We recognise the challenges faced by yacht crew, and as a company, we are committed to providing a safe and supportive environment for them, both on and off the water. This partnership with ISWAN further strengthens our ability to care for our crew members, offering them access to invaluable resources and a network of support. We are proud to be part of an organisation that shares our dedication to crew welfare.”
Membership with ISWAN is one of many steps we are taking to enhance the wellbeing of our crew and continue leading the industry in yacht management practices. In an industry where demands on the crew are high and the work can be taxing, ensuring that our team feels supported, valued, and heard is non-negotiable. By offering comprehensive welfare initiatives, supporting work-life balance, and ensuring access to the best resources, Phoenix Yacht Management continues to provide a work environment that reflects the high standards we set for our services.